MS Oberoi and His Legacy
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Please note:
This case study was compiled from published sources, and is intended to be used as a basis for class discussion. It is not intended to illustrate either effective or ineffective handling of a management situation. Nor is it a primary information source.
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Case Details:
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Price: |
| Case Code |
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LDEN063 |
For delivery in electronic format: Rs.
400;
For delivery through courier (within India): Rs. 400 + Shipping & Handling Charges extraThemes
Entrepreneurship / Leadership / Family-owned Business |
| Case Length |
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21 Pages |
| Period |
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1925-2008 |
| Pub Date |
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2009 |
| Teaching Note |
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Not Available |
| Organization |
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Oberoi Group |
| Industry |
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Hospitality |
| Countries |
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India; Global |
Abstract:
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This case is about Mohan Singh Oberoi (Oberoi), the founder
of the Oberoi chain of hotels who is considered to be the father of the
hospitality industry in India. The case presents the rags-to-riches story of
Oberoi, the entrepreneur. Oberoi was born in the late 19th century in a small
village (now in Pakistan). From humble beginnings, Oberoi went on to build a
hotel empire spread across many countries. The case discusses the rise of Oberoi
and how vision, business acumen, leadership and management style played a role
in his success. He steadily and strategically expanded his business and by the
time he died in the year 2002, at age 103, his empire included not only a number
of luxury hotels but also a travel company, airline catering and a business
management school.
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Experts felt that he had left behind a legacy
that his son, PRS Oberoi, and the third generation Oberois were
trying to take forward.
Issues:
» Understand various issues and concepts in entrepreneurship.
» Study how Oberoi build a hotel empire (a luxury brand) in the highly demanding
hospitality industry.
» Study Oberoi's efforts to institutionalize service quality and how he
established the quality segment of hospitality which did not exist in India.
» Study the personal characteristics and traits of Oberoi that contributed to
his success.
» Study the leadership and management style of Oberoi.
» Understand issues and challenges in succession planning to prepare the next
generation in a family business.
» Explore strategies that the second and third generation Oberois could adopt to
take forward the legacy of Oberoi.
Contents:
Keywords:
Entrepreneurship, Leadership, Mission , Vision, Management style, Service quality, operations, Control systems, Personal characteristics and traits, Succession planning, Family business, Hospitality, Luxury brand, Exclusive hotelier, EIH, Oberoi group, Hotel
The Father of Indian Hotel Industry
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